White Paper: Customer Experience
In all sectors clients demand more personalized experiences, more efficient support and more platforms to be served on. Atos and Google have the tools you need.
Customers are finally becoming an essential part of business strategy. To maintain a solid competitive position, you must have well-integrated customer service. Google and Atos are combining their power to improve customer service experiences.
This white paper discusses various topics related to customer experience, such as advanced applications, customer relevance, new customer insights and creating a personalized customer experience.
Bob Hooey inspirational speaker, trainer, author, coach and facilitator
If you are not taking care of your customers, your competition will.
A look at the numbers
Recent research has shown that 84% of customers consider customer support to be an important part of their purchasing decision. It even ranks third of the top five most important considerations when buying a product. Consumers are increasingly looking for fully personalized customer service. This includes proactive involvement and keeping them well-informed of every step in the process.
In order to be able to provide this fully personalized service, businesses need to be adaptive and smart. The use of Artificial Intelligence can help enhance customer experience. Millennials and Generation Z, in particular, are optimistic about the possibilities of Artificial Intelligence in customer service. However, 70% of customers surveyed indicate that their preference is still for an actual human support employee.
Innovative customer service
For the time being, a combination of technology and human support seems to be practical. However, future generations are increasingly getting engaged in the digital world, which means introducing a different approach to customer service. When companies collaborate, innovative customer service ideas can be mapped out and explored.
You can download the complete whitepaper here.